Posts Tagged ‘buzz marketing’

Skittles – Bril or Lame?

Written by eddie on . Posted in Advertising, buzz, Conversations, Marketing, Negative PR, PR, Search Marketing

skittles-site1Skittles just traded 20,000 page views (in a good month) to their website for 600,000 Facebook friends. Not too shabby. But was it a good idea?

There has been crazy buzz about the new skittles.com . If you haven’t heard anything, you probably aren’t using the “Internets.” But anyway, Skittles has linked together different social media sites through a very simple and small navigation menu that floats over any of the sites. Essentially the Skittles brand is now in the hands of social media junkies. 
Skittles has surrendered most of their power to talk about themselves. Anything written about them is immediately publicized without filters. Many critics have said this is a horrible idea. But I say, “Why?” You don’t have to be a genius to predict that some people are going to pair the word “skittles” with derogatory words and phrases in their Tweets. Sure, that’s not the best but at least Skittles isn’t trying to hide it.
There are also some people who don’t like that the new site doesn’t have any practicality of a normal corporate site. But nobody was going to their corporate site, anyway. Again I mention, compare 20,000 site visitors in a good month to 600,000 Facebook friends in three days. 
You also have to consider how Skittles has been branding themselves the last few years. They’re known for their incredibly creative and off-beat commercials (my favorite). Everyone was surprised when a fruity candy company actually made themselves relevant with their new advertising. You would think most people would be prepared for Skittles to extend their branding to their online face.
I think the most important thing that Skittles has done with their new website is show that they care about what their consumers are saying. Not only are they listening to them now, Skittles is allowing everyone else to listen in, too. Skittles may not have as much control over their brand but they are trying to be as transparent as possible.
In conclusion, I have been craving Skittles like crazy since the new Skittles’ site hype. Effective? Absolutely.

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Social Media – Who’s going to screw up in ’09?

Written by Josh Carr Superstar on . Posted in buzz, Conversations, social media

“Companies that focus on earning love will thrive during hard times, and kick ass when good times return.” – Andy Sernovitz


These are the companies that aren’t concerned at all about earning anyone’s love. You’ve probably been ignored by them in the past and our guess is that they will continue to ignore you in ’09. So without further ado, here are the top 5 companies most likely to screw up in 2009:

1. Apple

banana-peel-slip-up

I really like Apple. They make great things that have made my life 10X more convenient. Despite their great gadgets, they regretfully are not talking to their customers about their product designs. Granted Apple users are incredibly loyal, Apple still needs to be listening to what their fans really want. Even though I love getting the regular email updates from Apple, I have yet to find a way to give them my consumer opinions.  As the genius of Steve Jobs continues to fall on hard times watch out for Apple to make something that sucks and to do something really stupid.

2. Proctor & Gamble
P&G has a ton of products and a whole lot of smaller companies underneath its umbrella. Logic would tell you they would also have tons of outlets for people to talk to them about their numerous products. Not so. P&G has the regular website with a “news” section, but we are yet to see them talking on twitter or allowing their customers to offer feedback. P&G was also on our list of companies who messed up in ’08 for building a website without talking to their customers. Shockingly, their website did not appeal to their audience. We’ll see if they learn from their mistakes this year.

3. Coca Cola
Coca Cola isn’t exactly known for being a friend of the environment and they are most definitely not known as being a friend to online conversation. Despite contaminating water sources all over third-world countries in order to produce their delicious beverage, there has been no formal recognition or apology from Coke. Although it is an important issue, we’re not here to talk about the environment. Our main concern is the lack of conversation between Coke and the rest of the world. And we’re guessing that conversation won’t be happening in 2009.

4. U-Haul
U-Haul is already on a role for not responding to customer complaints. Despite the Twitter conversations and social network groups created to attack U-Haul’s services, they have neglected to respond to their online opponents. There was a point when U-Haul tried to be more personal in their approach when the CEO offered his personal cell phone number on national TV, but that’s where their efforts stopped. I hear Penske has great service…

5. Barack Obama

Most people are still in the afterglow of the huge Obama campaign and election orgy. Everyone’s expectations of the new president-elect are higher than ever before. They don’t have a care in the world – Obama will take care of it. Obviously, there is no way he can live up to everyone’s expectations. He might be dead sexy tonight and can do know wrong but he isn’t going to look that good when we all wake up sober and realize he actually is a human.  Thats when his problems will start, this summer when the economy is still declining and oil prices start to go up.  When people realize we are still in Iraq and getting more involved in Afghanistan how is he going to keep Americans from treating him like George Bush? The twitterverse will slowly start talking about real things, as opposed to being his most loyal advocate. We’ll have to see how he deals with reality when it hits. We might be a little premature on this pradiction but we think sometime near the end of 09′ American’s will begin to take off their “Obama Beer Goggles”

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