Posts Tagged ‘Microsoft’

Microsoft New Ad Campaign: Better than Apple Campaign?

Written by Cari on . Posted in Advertising, branding, Marketing

Image representing Microsoft as depicted in Cr...
Image via CrunchBase

PC and Mac have been going back and forth for a while now with their advertising. Mac’s “Get a Mac” campaign has been running for a while now, which has been used to beat down the Microsoft name. Microsoft has been less consistent. They’ve had their “I’m a PC” campaign with random sprinkling of Jerry Seinfeld commercial, meant to reintroduce the brand.

Now Microsoft has unveiled their new campaign that is thought to rival Mac’s ad campaign. The premise of the “Laptop Hunter ” ads is to show people looking for laptops with certain specifications within a set budget. Microsoft offers to pay the price of the computer if they can find one within that range. This is definitely a departure from past Microsoft and Mac ads.

Image representing Apple as depicted in CrunchBase
Image via CrunchBase

It’s obvious that Microsoft is taking into account the economic environment. They’re taking into account that people are more careful about how much they spend on new investments. Microsoft is showing consumers that they can buy a laptop that is personalized and unique for a reasonable price. Whereas Mac is still playing the cool card.

John Hodgman as PC and Justin Long as Mac
Image via Wikipedia

Apple unveiled a $2700 MacBook Pro at this year’s Macworld Expo. It might be time for Apple to shift their selling points to reflect what’s happening economically and socially. At the same time, they might be trying to maintain their status as the cooler, more expensive laptop. However, we’ve mentioned before that Apple is known for not listtening to their customers. Is this just another example of them ignoring what their customers in order to look cooler than PC?

Microsoft’s new campaign is definitely well-timed and it may prove beneficial for them to focus on price and value as opposed to the cool factor.

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Top 5 Companies That Are Getting It Right

Written by eddie on . Posted in Advertising, Conversations, Marketing, PR, Tweets

The Key To SuccessWe have already talked about the companies that screwed up this past year. Now we want to talk about those companies that are using social media the way they should be – to interact with their customers.

1. GM
GM has a great blog that allows customer access to all things GM. Like any blog, customers are able to leave comments and give feedback on GM’s new developments. GM is also really good about tweeting. There is a Twitter feed on their blog so that their audience has the latest information possible.
2. Zappos
Zappos‘ brand is all about customer service. Tony Hsieh, the CEO of Zappos is known for creating a company that truly values their customers and employees. Hsieh has said that they are all about listening to customers and trying out their suggestions. And he’s not just saying that. He has his own Twitter account that he regularly updates.  75% of their businesses is from repeat buyers.
3. Dell
Dell is one of the few large companies that is taking full advantage of social media. They’ve got the listening and engagement thing down. They have their own blog, “Your Blog” which provides information in a more personal, less corporate/markety approach.
4. Comcast
Comcast is currently known as one of the best social media practitioners. After hearing customer complaints, Comcast decided to get involved in the conversation. Comcast can now be found on Twitter under ComcastCares. Comcast knows that listening to their customers is imperative to the success of their company. They have found through using Twitter that customers appreciate being able to communicate with a real person they can relate to.
5. Microsoft
Microsoft has had a very open approach to blogging, which has helped them lately with the news of a new Internet Explorer virus. Microsoft was actually the first to report the virus, starting a media storm. Security experts have advised users against using IE until the patch has been proven effective. Microsoft has dealt with this really well by responding quickly and being as transparent as possible.
Here are some honorable mentions of C-suites taking advantage of Twitter.

Twitter Feed

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