Posts Tagged ‘youtube’

Domino’s Brand Suffers Because of Pubescent Humor on Youtube

Written by Cari on . Posted in branding, buzz, Negative PR, social media, Social Networking, Viral Marketing

Domino's Pizza, LLC
Image via Wikipedia

Bad news for Domino’s. Look at what happens when you hire teenage boys who know about Youtube! Yep, they make stupid videos. It’s a risk that every fast-food company takes when they hire adolescents. Too bad that this video really screwed with Domino’s brand.

If you haven’t heard, two employees of Domino’s – now former employees – made a Youtube where they did inappropriate and disgusting things to the food before boxing it up. The video ended up getting crazy popular and had more than a million views within 24 hours. The video has since been taken off Youtube by Domino’s.

Image representing YouTube as depicted in Crun...
Image via CrunchBase

Had the video been positive, that amount of buzz in such a short amount of time would have been amazing for Domino’s. But alas, it was really bad.

The Youtube video and the buzz it created on other social networks had the capacity to kill the brand. But Domino’s acted quickl enough to prevent any further damage to the company.

Patrick Doyle, CEO of Domino’s Pizza USA, created his own Youtube video to respond to the concerns created by the previous video. His video showed sincerity and concern for Domino’s customers and assured everyone that everything is being done to prevent that kind of behavior from being repeated. The store where the video was shot has actually been shut down and undergoing intense cleaning. There is also an investigation to see if this kind of behavior is taking place in other stores.

Domino’s reacted well to a bad situation and have taken the first step to regaining customer trust. However, in true Buzz.io fashion, we must point out that this situation didn’t need to be nearly as damaging to their brand. If they had already set up social network accounts, especially Twitter, they would have known about the video almost instantly and would have been able to take the video down before more than a million people saw it.

Image representing Twitter as depicted in Crun...
Image via CrunchBase

Pizza Hut, knowing that they hire people of the same caliber as Domino’s, have already created a new position in their company – the “twintern”. The twintern’s purpose is to be the voice of Pizza Hut on social networks. Luckily they are learning from Domino’s mistakes.

To Domino’s credit, they have set up a Twitter account since the incident. Too bad they didn’t think of that last week.

Reblog this post [with Zemanta]

Ford Builds Online Buzz With 6 Month Test-Drives

Written by Cari on . Posted in Advertising, branding, Conversations, Marketing, social media, Social Networking, Tweets, Viral Marketing, Word of Mouth

Ford Fiesta Front View
Image by Fiesta Movement via Flickr

Ford is bravely entering the world of social media at full speed. To build buzz about their new compact car, the Fiesta, Ford is giving their branding and promotion responsibilities to 100 young web savvy people.

The best part of this plan is that none of these individuals has any advertising experience. They were chosen for their “social vibrancy” rating. Essentially, they were judged by their web presence and popularity – number of online followers and accounts on different social media platforms. They were also judged according to their creativity, film-making skills and ability to retain audience’ attention.

Ford Motor Company
Image via Wikipedia

So here’s the deal, Ford is giving each of the 100 people chosen a Ford Fiesta to drive around for six months. They will be asked to document their experience with the car through Youtube videos, blog posts and other social media updates.

Image representing YouTube as depicted in Crun...
Image via CrunchBase

We always talk about the key to good and honest marketing is being transparent. Ford is taking this a step farther by not having any censorship over what is said and posted about the Fiesta. This is definitely a make-or-break situation for Ford. They must have thought of this, so Ford must be confident enough in their product to publicize this trial period. And if it goes horribly wrong, Ford still has about a year to redeem themselves before the Fiesta hits U.S. dealers.

Ford, we commend you for the unique grass roots campaign. It’s a great idea and will definitely build buzz and awareness about the Fiesta. For Ford’s sake, hopefully it’s positive buzz.

Reblog this post [with Zemanta]

Twitter Feed

No tweets found.